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Fort Worth
2535 N E 28th Street Fort Worth TX 76106 817-625-5511 |
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Mid Cities
2080 Precinct Line Road Hurst TX 76054 817-428-9966 |
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Burleson
400 E Renfro Street Burleson TX 76028 817-426-6268 |
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National Bank of Texas is proud to introduce E-Banking - our internet banking solution, where you can access from your computer 24 hours a day, 7 days a week. Services that include:
-Account transaction inquiries -View images of account items -Transfer funds between accounts -Stop payment orders -Electronic bill payment -Contact us via email -View bank statements |
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How do I get started using E-Banking?
Click here to obtain the E-Banking Enrollment Form. Please print out and complete the form. Upon completion of the form, please fax to 817-625-5878 or mail to P O Box 161969, Fort Worth TX 76161-1969. The bank will provide you with an account ID number and an initial password to access your accounts in a secure environment. |
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What happens if I forget my ID or PIN?
If you lose or forget your ID, you may call the bank and with proper identification your ID will be given to you. If you lose or forget your PIN, you must follow the same procedure and a new PIN will be generated for you. |
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Does Internet Banking have an online User Guide?
Please see the information below: Internet Banking Service Sign On Screen To begin banking online to the Home page of National Bank of Texas website. From this screen you can sign on and access E-Banking by entering your ID and PIN. After you have entered your ID and PIN, click on the START button to submit your sign-on information. Internet Banking Username A 12-digit number assigned by National Bank of Texas. Once you are set up, you can create an alias for your ID number that is easier for you to remember. Your ID is issued randomly by the system and cannot be changed. E-Banking PIN After your first successful login, you will be prompted to change you PIN. Your PIN can be any 6-8 AlphaNumeric combination. The system will prompt you to change your PIN every 180 days. Your PIN is the most important security feature in the system. Safeguard it carefully. When in doubt about its safety, change it. DO NOT make it easy for someone to guess your PIN. NOTE: Each customer is allowed three sign-on attempts. After the third invalid attempt, the system will lock you out for a 24-hour period from the time you attempted to sign on. If you forgot your PIN, you will have to call us to have your PIN reset. Once you login successfully, you can change your PIN. ACCOUNT LISTING PAGE (MAIN PAGE) The Account Listing page is the first page you will see after you login. This page has general information about the bank at the top of the page and your account information at the bottom. As a security measure, the system will also show the last time you logged in and the total number of times you have logged in. You can reset the login counter from the Account Management page. To view your account information you can select "View Accounts" or scroll down to your account information. From the Account Listing page you can also initiate transfers, view current transactions, view range of transactions between dates, enter stop payments, access Account Management, download transactions, email the Bank, or get help. To log out of E-Banking select "Log Out". Viewing Account Information From the Account Listing page you can view all of the accounts you have set up to access through E-Banking. Initital account names are based on default system account descriptions. However, you can personlize the descriptions by going to the Account Management page and selecting Change Pseudo Account Name. Use the drop down menus to select how you would like to view the information for each account. All account balances are displayed in real time; therefore with each inquiry, if the balance changes you will see the most current balance information. To initiate a request for new views, click on the drop-down menu, select an option, then click the submit button to initiate your request. Funds Transfers This option is selected from the drop-down menu on the Account Listing page. To initiate a transfer between accounts you should: Account Management The Account Management page gives you the option to change you PIN or personal ID (Alias), reset your login counter, change account names, and change display options. With this option you can change your PIN at any time and as many times as you wish. The PIN you choose must be 6-8 AlphaNumeric. If you forget you PIN, contact the bank during normal business hours at (817)625-5511and we can reset it for you. You will be prompted to change you PIN upon your fist successful sign-on. You can change your E-Banking ID from the 12-digit bank assigned number to something easier for you to remember (Alias). The Alias that you choose must be between 4 and 12 characters long with no spaces or special characters. The ID cannot begin with a number, but may include numbers in it. All ID's are individual and no two persons may have the same one. If you choose and ID that has already been selected by another customer, you will be prompted to select another ID. From here you can reset the login counter for your E-Banking ID. It will inform you that the counter has been reset. When you go back to View Accounts/Account Listing page you will see that your login count is 0. Each account that you have access to through E-Banking will be initially set up with a default name created by the banking system. If you wish to change the name of any accounts to something more personal, you can do so here. Valid account names can include upper and lowercase letters, spaces, and any number between 0 and 9. You may select how many accounts that you want displayed on the account-listing page. Download Transactions Internet Banking has an option to download account transactions. From the Download Transactions page, select the account you would like to download transactions from. Click on the Download Transactions button to begin downloading. The next page will give additional instructions on saving the file. Click on the link at the bottom of the page to complete the download. Stop Payments On the Stop Payment page, you may stop payments to a single Payee. However, you can make the request to stop multiple payments. Simply enter the check date, the check number or range of numbers and the exact amount of the check(s). Next, select the Payee of the check(s) to stop. Press Submit. You will receive a confirmation that your request has been submitted through E-Banking. Customer are responsible for verifying that checks have not already been paid during prior statement periods. We are unable to stop payments on checks we've already received and paid. After the written stop payment notice is signed and received by National Bank of Texas, your stop payment order is valid for six months and will not be effective after six months, unless the stop payment is renewed in writing. |
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Whom can I pay through Online Bill Payment?
You can pay ANYONE in the United States from the next door neighbor, the utility company, the bank, and even a child in college across the country. |
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How late in the day can I enter, edit, or delete a payment?
You may add, edit, or delete payments scheduled Sunday through Friday until 10:00 PM CST the day before the scheduled payment date. |
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What happens if I have a scheduled payment that falls over a weekend or holiday?
Scheduled payments that fall over a weekend will be processed on Friday evening. Any new payments that are scheduled over that particular weekend will be processed on Sunday night. Holiday processing occurs the day following the holiday. |
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Are there any merchants that I cannot pay through the bill payment service?
Yes. You cannot pay any government agency. |
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Can I use Online Bill Payment if I live outside the United States?
Yes, as long as you have a bank account in the United States. |
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Can I get a copy of a cancelled check?
You can request a copy through Customer Service. There may be a fee associated with this service. |
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How long is history retained in the VIEW PAYMENT HISTORY section?
Payment History records are kept for one year. |
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What happens if I lose or forget my ID or PIN?
If you lose or forget your ID, you may call Customer Service and with proper identification your ID will be given to you. If you lose or forget you PIN, you must follow the same procedure and a new PIN will be generated and mailed to you. |
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Payee, a definition
A payee is anyone to whom you would pay a bill or send a check. The most common payees include utility companies, your landlord, mortgage company, department stores, and credit card companies. Payees also can include individuals such as the person who mows the lawn, the local grocery store, and your favorite charitable organization. |
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How many payees may I have set up?
You may have up to 99 payees that you can set up through the internet. If you need more than 99 payees, please contact Customer Service. |
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When will the money be taken out of my account?
The money will be withdrawn out of your account approximately two business days after the payment date you have set. |
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What if I do not have enough money in my account?
Your bank will treat bill payment items just like any other check that you write. Should the item be returned, a hold may be placed on your bill payment service. |
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Can I edit vendor addresses?
No. You will have to set up a new vendor with the correct address and delete the old one. |
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How do I know if a merchant is electronic or check?
Once you have set up the vendor/merchant, then you can look at the VIEW PAYEES screen and you will see a field that will tell you if the vendor is electronic or check. |
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Can I set up recurring payments?
Yes. You can set up recurring payments in the following frequencies:
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Will the memo field that I fill out when setting up a payment be passed on to the merchant?
No. The memo field is for your personal records, however the account number that you entered when you added the payee to your Personal Payee List is printed on the check. This allows the payee to know which account to apply the payment to. |
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Due Date
The due date is the day your payment must be received by the payee, not including your grace period. The due date is usually located in the bill you receive in the mail from the payee. |
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How far in advance should I set up a payment to insure it is paid on time?
Check payments should be scheduled 10 business days in advance of payment due date. Electronic payments should be made 4 business days prior to the payment’s due date. *NOTE - You may want to set up a payment to yourself so you can see how the system works. |
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Are there any minimum and maximum payment amounts?
Yes. The minimum amount you may make a payment for is $0.01 and the maximum amount can be up to $99,999.00 |
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Scheduled Date
The scheduled date is the day you would like National Bank of Texas to start the process of sending your money to the payee. |
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How far in advance can I schedule payments?
You may schedule payments up to 90 days in advance of the first due date. Recurring payments can have an end date of any year in the future. |
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Can I have multiple payments to the same payee on the same day?
Yes. You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day. |
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Can I stop payment?
Yes. You will need to call Customer Service. |
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On the Payment History page, what does the "Status" field indicate?
Following is a table of the available status values and their associated definitions:
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