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Helpful Information

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Mobile Banking Enrollment & FAQ

 

What you will need to begin:

How to enroll for mobile banking:

Now that you're enrolled:

FAQ:

 
 

1. Existing E-Banking account

2. Web enabled mobile device

a. Supports Java scripting

b. Allows a secure SSL connection

c. Standard fees from your cell phone provider may apply (such as charges for text messaging and internet access)

d. Check with your service provider for details on your phone's capabilities or rate plan

3. Access to a regular computer with connection to E-Banking to start the enrollment process. It is best NOT to attempt from a cell phone browser

 
 
 

1. From your computer, log into your E-Banking account

2. Click the "Options" tab shown at the top of the Online Banking screen

3. Select the "Mobile Settings" option

4. Click "Activate mobile banking access"

5. Select the checkbox for the account(s) you wish to access from your cell phone

6. Enter your cell phone number and wireless carrier information

7. Review and accept the Mobile Banking Agreement

8. If you select to recieve text message alerts, you should receive a text message on your device to confirm your enrollment. (Note: T-Mobile users will not receive the initial confirmation text message, but should receive all other confirmation messages for account transfers and bill pay transactions)

 
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Now that you're enrolled:

 

1. Using the web browser on your cell phone, visit the mobile site at http://www.mynbt.mobi

2. Use your E-Banking username and password to login

 
If you need assistance, please contact the New Accounts Department at our nearest location.
 
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FAQ:

 

Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
 

Q. What functions can I perform from my mobile device?
A. Provided that your Financial Institution has given you access, you can:

View Transaction History
View Account Balances
Transfer Funds between accounts
Pay Bills to existing Payees
View Alerts
 

Q. How do I know if my transfer or bill payment was entered successfully?
A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, you will wnat to log into E-Banking to make sure the transaction was processed.
 

Q. What if I no longer want to be a mobile user?
A. Log into E-Banking > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.
 

Q. What happens if I lose my mobile device?
A
. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings, within E-Banking, and make any changes to the Wireless Provider and/or Phone Number.
 

Q. Why canít I add a new payee?
A
. Functionality is limited to sending payments to already established payees. To add a new payee, log into E-Banking, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
 

Q. What happens if I lose communication/signal during a transaction?
A
. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.), and you have signed up for text message alerts, you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
 

Q. What do I need to do if I get a new phone?
A
. If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log into E-Banking and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

 

Q. How can I search for a transaction?
A. You will only be able to view 15 days worth of transaction history on your mobile device. If you want to search for a transaction, you will need to log into E-Banking. 
 

Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not the device from which you perform the transaction.
 

Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You must log into E-Banking and delete the payment from the main menu of the Bill Pay module.
 

Q. When I try to enter an amount for a bill payment or transfer, I canít enter any numbers, only letters. Why?
A
. Check your phoneís settings to make sure you donít have Alpha-only enabled on the keypad.
 

Q. What if I canít get my mobile device to work with Mobile Banking?
A
. There are a number of reasons that you may experience trouble accessing the mobile version of E-Banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:

1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

 
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